Online Training - Communication Skills

Communicating Non-Defensively shows five essential skills that promote a productive work environment.

Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues.

Participants will learn to:

• Express themselves openly and effectively
• Shift away from the defensive
• Guide others toward better communication

Online Streamed Video Training Includes:

• Post-test and a certificate of completion. You set the test’s passing grade. If you need special questions on the test applicable to your organization, we will customize the test for a nominal fee.
• We create a URL just for your organization, which you give to your employees for them to log-on and view the program and take the test. The entry page employees go to will contain your organization’s logo, which you provide to us.
• We do all the set-up for you. You supply us with the identifiers of the employees who are to view the video. We take it from there.
• You provide a training contact (the person in your organization that employees go to if they have questions about the content) and a Technical Contact (the person your employees go to if they are having technical difficulties on their end).
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Released - 2005

Free Online Preview

This course is also available for online training, see details below.

A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.

The 39 clips in the Toolkit fall into the following

1. Speaking Clearly and Specifically 2. Listening/Asking for Clarification 3. Nonverbal Communication 4. Resolving Conflict/Difficult Conversations 5. Group Communication 6. Presentation Skills

Clips are provided in two formats:

Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.

Format 2: The scene plays without any set-up narration/onscreen graphics.

The accompanying Leader's Guide contains the following information for each clip:

• Primary and secondary skills that can be taught using the clip
• Suggested training applications
• Background information relevant to the clip
• Scene description and photo
• Suggested Discussion Questions along with possible responses
• Activity Suggestions
• Key points to draw from the clip
• Ideas for following up on training conducted
• Suggestions for using the clip in conjunction with other clips in the Communication Toolkit

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Program Contents:

• Video clips on CD-Rom and DVD, printed Leader's Guide and Leader's Guide on CD-ROM.
• The Guide also contains reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).

2nd Edition

In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene.

This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace.

The program includes additional exercises for a flexible design to help viewers learn:

• The five psychological principles of the Abilene Paradox
• How to avoid false consensus
• How to overcome the fear of speaking out
• Effective decision-making within a group

Online Streamed Video Training Includes:

• Post-test and a certificate of completion. You set the test’s passing grade. If you need special questions on the test applicable to your organization, we will customize the test for a nominal fee.
• We create a URL just for your organization, which you give to your employees for them to log-on and view the program and take the test. The entry page employees go to will contain your organization’s logo, which you provide to us.
• We do all the set-up for you. You supply us with the identifiers of the employees who are to view the video. We take it from there.
• You provide a training contact (the person in your organization that employees go to if they have questions about the content) and a Technical Contact (the person your employees go to if they are having technical difficulties on their end).
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Pricing (Per user / per title)

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

Viewers will learn:

• Proven methods for recognizing conflict
• The five most valuable methods of conflict resolution
• The two basic dimension of human behavior in conflict situations
• How to take responsibility for conflict and its resolution

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Best-Seller

In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Senior managers, engineers, suppliers, customer service and marketing are assigned one task: Put together 4 lawnmowers themselves.

It comes down to nuts and bolts - literally! As they work, these diverse teams realize that a universal bolt that was supposed to streamline production is causing more problems than it was supposed to solve. See how they use the 'magic of we' to find the solution.

The Magic of We is one story, shown five times with five different intros and closings, each addressing a different topic area: Leadership, Teamwork, Problem Solving, Lean Manufacturing, Communication.

Here is just a sample of the learning points covered:

• Gain first hand knowledge and experience. Walk your "four corners". (Leadership)
• Understand the team's mission and each individual's role. (Teamwork)
• Step outside your day-to-day environment to change your perspective. (Problem Solving)
• Help create a work environment that brings down barriers to talking, listening, and sharing. (Communication)
• Cultivate a culture of "us vs. the problem," not "department vs. department." (Lean Manufacturing)

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Emotional Intelligence provides an excellent overview of this breakthrough training topic and includes commentary from numerous EI experts including Daniel Goleman and Peter Salovey. Five EI competencies are introduced: Self-awareness, Self-regulation, Self-motivation, Empathy and Effective Relationships.

The program then takes viewers to organizations such as Kaiser Permanente, State Street Bank and Nichols Aluminum where training in emotional intelligence is being used to help employees access the power of emotions to create better, more productive working relationships. Through interviews with various employees, viewers see how EI competencies can be combined with other knowledge and technical capabilities to increase one's overall effectiveness on the job. Viewers will come away with specific areas of improvement to focus on and a structured, step-by-step approach to developing the required emotional competencies to bring more creativity, energy and intuition to their work, whatever the industry or field.

Program includes: A 25 minute VHS or DVD of Main Program and separate Discussion Segments, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks with EI Quiz, 10 Reminder Cards.

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline.

Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:

1. The Speaker launches a thought
2. The Language that is chosen is clear and uses specific words
3. The Environment is organized and free of distractions
4. The Listener interprets the message
5. Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely

Program length: 20 minutes

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

How would you respond if told that only 25% of the time spent in any given process adds value to your product or service? Rath & Strong's John Guaspari and Edward Hay present a simple, but effective concept - don't spend time on anything that has no value in the eyes of the customer.

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.

The 90 clips in the Toolkit are organized into the following supervisory skill categories:

• Hiring and Building Your Team
• Planning, Prioritizing, and Delegating Tasks
• Coaching and Training
• Motivating, Encouraging and Giving Positive Feedback
• Building Trust and Showing Respect
• Handling Conflict
• Performance Appraisals
• Discipline and Giving Constructive Feedback

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Hiring, reviewing performance, firing. Three areas strewn with ethical and legal land mines for the unwary manager. This series examines all three areas and how to avoid the dangers in each by asking five simple questions.

This is the only training program that teaches managers how to ensure that all employees feel they are treated fairly, and how to avoid any legal litigation that could result from missteps.

Part 1 - Fairness Factor: How to Recruit, Interview and Hire to Maximize Effectiveness and Minimize Legal Liability. Learn the eight steps in hiring, from defining the position to background checking to making an offer. It also addresses the role of orientation in the new employee's future success. (20 minutes)

Part 2 - Fairness Factor: How to Manage Performance, and Discipline, to Maximize Productivity and Minimize Legal Liability. Observe four straightforward steps that make evaluations and (disciplinary sessions) constructive and fair. (20 minutes)

Part 3 - Fairness Factor: How to Manage Employee Termination to Minimize Legal Liability. See how to get the most out of exit interviews to yield valuable information and handle all terminations legally to prevent future litigation. (20 minutes)

Managers will learn what to ask in each step of hiring, evaluation and termination:

A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:

• Acknowledge Your New Role
• Plan and Prioritize
• Be Accessible
• Encourage Teamwork
• Communicate Upward and Downward
• Delegate
• Discipline Effectively
• Provide Feedback
• Model the Way

Pricing (per user / per title)

• 50 – 1000...........$9.95
• 1001 – 3000.....$8.95
• 3001 +..............$7.95

There is a minimum order of $500 per streamed program. ($9.95 per employee)

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• After All, You're the Supervisor Online Course - (50-1000) $9.95 [Add to Cart]
• After All, You're the Supervisor Online Course - (3001+) $7.95 [Add to Cart]
• After All, You're the Supervisor - DVD $995.00 [Add to Cart]

Free Online Preview

This course is also available for online training, see details below.

This updated version of Groupthink has been inspired by continuing demand for this important film, and by recognition of the ever-growing need for effective decision-making within groups. This film is a service to those who seek to improve the future by understanding and enhancing the group decision-making process.

It's a remarkable portrayal of the group dynamics and behaviors that signal the presence of pitfalls to be avoided. The solutions rest in a clear understanding of groupthink symptoms. After seeing how the groupthink phenomenon may have caused the Challenger disaster, your organization's team processes and consensus-building will be changed forever.

This program uses the story of the space shuttle Challenger and mentions other historical events - the Bay of Pigs invasion, Pearl Harbor and the Cuban Missile Crisis - to explore and help demonstrate the phenomenon of groupthink. Participants gain an understanding of the eight symptoms of groupthink and strategies for avoiding it.

Program Contents: A 20 minute VHS or DVD and Leader's Guide

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95 

This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.

As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors.

But, in the end, viewers are also reminded that:

• To be an effective listener, one must pay attention. (This includes eliminating distractions, feeding back to the speaker what you've heard and asking clarifying questions)
• Effective listening is a key factor in building interpersonal, problem solving and management skills.

Program Includes: A 11 minute DVD or Video and Leader's Guide

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test�s passing grade.
• You get an Administrator�s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Nobody's Listening - DVD $495.00 [Add to Cart]
• Nobody's Listening - DVD Rental $275.00 [Add to Cart]
• Nobody's Listening - Online Course $9.95 [Add to Cart]

This course is also available for online training, see details below.

Meet Peta, an experienced administrator who has been interviewed for a position at a prestigious museum. The president believes she is perfect for the position and is excited about her joining the team.

Before accepting the job, Peta wants to spend a day at the museum getting to know the people who work there. The rest of the team willingly accept the task of giving Peta a guided tour of their work environment.

The following day Peta declines the position. What went wrong? Our video follows the team's experiences and gives each of them a second chance to correct the behavior that led to her decision.

Once the team learns a few important tips on business etiquette, the impression they give Peta is a positive one-- leaving us to believe she will accept the position after all.

Program Includes: An 18 minute DVD or VHS and Leader's Guide

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Business Etiquette - DVD $695.00 [Add to Cart]
• Business Etiquette - DVD Rental $275.00 [Add to Cart]
• Business Etiquette - Online Course $9.95 [Add to Cart]
• Business Etiquette - DVD Preview $10.00 [Add to Cart]

This course is also available for online training, see details below. 

In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. To keep loyal customers, then, it's crucial that every service opportunity, or "Moment of Truth," no matter how brief, make a great impression.

The Call of the Mummy uses entertaining, engaging vignettes featuring CSRs in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

Viewers will learn eight key skills for quality customer service: 

• Use good communication skills
• Know your products and services
• Personalize the call
• Listen carefully to callers
• Encourage complaints
• Manage complaints with a service recovery plan
• Stay calm -- give feedback and offer a solution
• Recognize opportunities to make a sale

Program Includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook. 

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

This course is also available for online training, see details below.

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc.

Building accountability in your workplace saves you money every day in real terms:

• Consistently met deadlines.
• Clearly defined roles and expectations.
• Less blame and reduced time spent in conflict.
• Improved supervisor-to-subordinate and peer-to-peer relationships.
• Increased team efficiencies (such as less time lost in meetings).

Program Includes: A 22 minute VHS or DVD with two versions (one straight-through and one stop-and-go for discussion), Leader's Guide, PowerPoint presentation, 10 Participant Workbooks, 10 Reminder Cards and 10 Buttons

This course is also available for online training, see details below.

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Accountability That Works! - DVD $995.00 [Add to Cart]
• Accountability That Works! - DVD Rental $275.00 [Add to Cart]
• Accountability That Works! - DVD (Spanish) $995.00 [Add to Cart]
• Accountability That Works! - Video (Spanish) $995.00 [Add to Cart]
• Accountability That Works! - Online Course $9.95 [Add to Cart]
• Accountability That Works! - Workbooks $15.95 [Add to Cart]