Raving Fans : A Revolutionary Approach to Customer Service

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Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive

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Customer Connections: New Strategies for Growth

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Hardcover - 267 pages (September 1997)

Managing Customer Value: Creating Quality and Service That Customers Can See

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Hardcover - 424 pages (April 1994)

Customer Service for Dummies (For Dummies)

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Paperback - 384 pages (December 6, 1995)

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