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Order Policies and Procedures

Four Easy Ways to Order:  

  1. Secure Online Ordering -  As you place your order, the information is mcafee-secure.jpgencrypted on our secure shopping cart to ensure your privacy. Our check-out pages use 256 bit SSL data protection (the highest allowed by current browsers) to encrypt your personal data for transmission over the Internet. No credit card information is ever sent via email, and no security numbers are stored on our server. Our check out pages are scanned daily and certified hacker-safe by McAfee..
  2. Fax - Visit our store to print your order form and fax to: 818-789-2121. Please call or email us to confirm receipt of your faxed order
  3. Phone - Call us at 1-888-337-2121 outside the US 1-818-789-2188
  4. Mail - You may mail your order to our office at:

      Business Training Media, Inc.
      P.O. Box 262044
      Encino, CA 91426-2044, USA

      If you have any questions, please Contact Us. 

Payment Methods:

    We accept American Express, Visa, Master Card and Discover cards. We also accept purchase orders, company checks and bank wire transfers.

    Purchase Orders:

    Purchase orders must be paid in full before products are shipped for first-time customers, unless prior approval is given. Purchase orders will not be accepted from individuals or outside the U. S. without payment.  Purchase orders from outside the U.S. must be paid before products are shipped

    Billed purchase orders are due within 30 days of the invoice date. Invoices not paid within 30 days will be subject to a 2.0% monthly service charge.

    Note: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Business Training Media reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

    If you have any questions, please Contact Us.

Return Policy

    Most of our programs come with a 30-day money back guarantee with the exception of a few selected titles. Contact our BTM consultant for details. If you are not satisfied with your purchase, please contact us at 1-888-337-2121 for a return authorization. The program must be in good condition without any damage. You will be given a refund or exchange, less shipping charges and a 15% restocking fee. All prices are subject to change without notice.

    Business Training Media will also gladly replace any video, DVD or CD-ROM that proves defective within ninety days of purchase. Simply contact our Customer Service department and we'll take care of the rest

    If you have any questions, please Contact Us.

Previews

    Customers within the continental U.S. may schedule a 10-day preview of most DVD and video programs. Preview programs are for evaluation only and can not be used for training sessions. When you preview a program, it will be the same as the purchase or rental copy in length. Our previews are for 10 days and you may extend that period without charge. Shipping charges will apply to your preview order. To extend your preview, just contact a member of our team at 1-888-337-2121.

Program Rentals

    DVD rentals have a 7-day period. If rentals are not returned or are lost, BTM will bill you for the replacement cost of that program. Rentals must be shipped back to it's original shipper through FedEX, UPS, DHL or US Postal Priority Mail service for package tracking purposes.

    Purchase of Rental Program

    If you decide you would like to purchase your rental after using the program, you may purchase the program less the rental charge. Program must be puchased within 30 days of the rental date.

Special Discounts

    BTM offers special discounts between 10%-20% off for educational, government, consultants and non-profit organizations on selected titles. We also offer volume discounts for multiple program purchases. For discount details, contact one of our consultants who will be happy to help you.  Organizations/industries that meet the following requirements:

    Educational Institution:

    Your organization must be a kindergarten through 12th grade educational institution or an accredited College or University. Education Departments in corporations, healthcare, or government do not qualify.

    Government:

    Your organization must be a city, county, state, or federal government institution. Government contractors do not qualify for government discounts. 

    Non-Profit:

    Occasionally we can offer discounts for 501C(3) non-profit institutions. Please call for details:  Contact US.

    NOTE: We do not offer any discounts on rentals and some discounts may vary, depending on the video program. Discounts are only available on programs over $400.

    Please call us to receive any of these discounts: 888-337-2121  Contact Us.

Shipping & Tax

    BTM will ship most orders via UPS Ground service. We also offer our customers next day and 2nd day shipping options. California residents pay 9.25% sales tax on there orders.

Your Privacy is Important

    At Business Training Media we take your privacy very seriously. We will never sell or provide your email address or personal information to an outside party for any reason.

    Our customers and opt-in e-newsletter subscribers receive product updates and helpful training information for improving employee and business performance.

    If you have any questions, please Contact Us.

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